Home Depot?

This is the first solution for bean counters, payroll is always the first thing they look at to cut to get a better profit margin. Remember that the last layoffs are always in accounting. Its sad but they will fire the people who are knowlegible and hire idiots to take there place at half the salary.
 
Knocking on wood... for 8 years I fixed businesses with a 100% success rate. Why? Focused FIRST on customer service, SECOND on sales, and THIRD replacing the bad leadership who let the place get into a "we hate customers philosophy" in the first place.
 
As he states, and most of us would agree, the same thing is happening everywhere. While I haven't noticed it that much at Home Depot, Walmart drives me nuts. They used to have a sign up that if more than three people are in a line, they would open another register. Somehow the sign quietly disappeared.

Twice now I have tried those self check outs. If you only have a couple of items and are paying with a credit card their not bad. But last weekend I bought a bunch of plumbing parts and my son wanted to use it, we struggled for about 10 mins before walking away to a cashier line. In that line there was 4 people, plus us. Seems most people do not want to use the self check outs either.
 
And the sheep are lined up for slaughter. Just a thought, in Michigan we have a "bin pricing" law..if the register rings the item higher than the price on the bin, you can nail them for 10 times the difference up to 50 bucks..or something like that...why did Michigan enact that law?????Because the big box stores regularly, and intentionally, mark the bin price low and screw you at the register..you don't notice because there is no price tag on the item...it "costs" them too much to have a kid with a sticker gun clearly marking each item in the bucket....so they say. They knock down millions of dollars this way and it's easier to pay the fine and pretend ignorance.
 
I can see the advantage of self checkouts, but they can be frustrating as well.

Last weekend my 3 y/o son and I stop at the grocery store to buy one friggin' donut for him. The only cash I had was a 20 bill. Of course it was an OLD bill and the machine would not take it. By then my son anounces, in a more than adequately loud voice, that he has to pee, and he has to go BAD! So there he was jumping around with 2 hands on his crotch and I'm pressing the help button as fast as I could. The old lady that comes to help was friggin clueless too, and seemed to think I don't know what I'm doing. I had her try. No go. Duh. So off she waddles to customer service to exchange for a new bill.

Thankfully my son did not have to suffer the indignity of pissing himself while we waited. (He was not about to give up that donut either!) But I admit, (wrong as it would have been) I was nearly ready to have him pull his pants down and pee right there in line just to show the frustration of the pitfalls of self service check out's.

Ok, I'm done ranting.

As for Homo Despot, well they lost sight of who pays the bills.... satisfied customers.
 
Paul

One mile up the road from my house is a nice Ace hardware store. I like doing business with them. They usually have what I need and are extremely helpful. About 6 months ago a Lowes opened one mile the other direction down the same road (Hwy 431). I've found the people in that store to be helpful too. When I need something if the Ace is open (they close at 6:00 instead on 9:00 and are not open on Sundays) I go there first. I park no more than 10 yards from the register and can be in and out fast which is a huge factor for me. If they don't have what I need I go to Lowes. For me I have the best of both worlds and like being able to choose. The question that remains is will the Ace stay in business. I hope so. I talked to the manager and he said Lowe's is both helping a hurting. Lowe's actually buys it's 12' + lumber from Ace (and of course marks it up) so Ace is getting that business. They also tell me the weekend warrior traffic is down a bit but commercial sales are unaffected.

Lump me in the camp of I like them both. But what I'd really like is for Redmonds (Powermatic dealer and parts warehouse) in Atlanta to move to my area :)

Eric
 
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