Kudos to Stanley/Alladin

Carl

Carl

Well-known member
Staff member
So the 1992 Stanley green thermos I inherited from my dad stopped keeping stuff hot for more than an hour or so.
I got on their website and it says "lifetime warranty".
I emailed customer service, they reply "send us the product numbers & date codes off the bottom and my mailing address and we'll send you a new one".
10 days later I have a brand new green Stanley thermos on my doorstep.
This one keeps coffee scorching hot all damn day.
Didn't even ask me to send the old one back.
Can't beat that.
 
Bean stands by their stuff too.
Our son has had one of their school backpacks for years. The bottom wore out on the first one, second one a corner wore through.
Bean replaced them with no questions asked.
 
Carl~

Good for you!

I had a different experience years ago. I had the classic green stainless steel Thermos - a Christmas present from my Dad in the 70s. The cup that screwed on top corroded - and rust was bubbling beneath the plastic liner so that I could no longer screw it onto the bottle.

I mailed the cup off to Thermos - presuming they would be happy to send me a new one. Instead, they mailed me an Order Form.....and did NOT even return my cup!

Maybe that's why I bring only cold drinks with me ever since.....

All the best,

SJS
 
I've had three Aladin/Stanley units.....and still have two .......first were (one qt and one pt) 1974 mfg. The qt wouldn't keep hot more than 6 hrs and the pint maybe 8 or 10 hrs. I had bought them due to seeing a friends unit keep coffee undrinkable hot for well over 12 hrs. I was bitching about it years later and he said "send it back" so I finally sent the qt back in 1991 and received a new unit. It still doesn't last more that 6 or 8 hours. ??

I charge them with boiling water before putting the hot coffee or hot tang in and for about 2 or 3 hours they are super hot but in 6 or 7 hours only warm??

The good part is they are bullet proof.
 
Send it back again, guarantee them for life.

I had coffee in my new one last weekend, out it in at 6:00an and half full, it was still steaming hot at 6pm.
 
I've had 3 Stanley's over many years. They worked fine for awhile but could never stand abuse. The more dings and dents the worse they got, a good guarantee though.

Bought a Nissan years ago, lots of abuse and zero problems. Western NY may get just a bit colder than down south though. When a cup of hot coffee from a cold to the touch Nissan, can melt through 2-3 inches of snow late in the day. That's a very good guarantee for a cold hunter. No need to send it back for a new one.

On several occasions I've filled the Nissan well before 5am. Hunted all day and poured my wife a hot cup of coffee from it when I returned home at dark.


As for LL Bean, they have always been my "go to" store since the 60's. As was the old Eddie Bauer.
 
They are all better than the old glass thermos bottles. I used to have them when I clammed in the winter. How many times I stopped to have a cup of coffee only to pour out cold coffee mixed with broken glass. And the corks would get all nasty with ,time.
Just filled my black, stainless steel Thermos brand bottle. Still works.
 
When I was growing up in PA, I remember more than once knocking my glass lined Thermos off the sled and onto the ice while ice fishing. The sound of glass tinkling around in hot chocolate is not a pleasant one!

My wife found a couple of "vintage" glass bottle Thermos's, we have them at the house. But I am afraid to use them!
 
LL Bean is super.
How does a thermos know how to keep it hot or cold? Had a cooler in the blind with soups, eggs, water etc. Kids always laughed about it.
 
Man, I remember having many school lunchboxes back in the day. They all came with a small glass lined thermos. Every one of them broke sooner or later, no matter how careful you tried to be with them.

Most of us would toss em, but some kids tried to strain the contents.

Can you imagine that today?

There would be law suits a plenty and the lawyers would have a field day.

Every time I see one of those lunchboxes at a yard/garage sale/antique store, I check to see if there is a thermos. 9 out of 10 times no, and the one that is not broken ain't cheap.
 
we have a antique heavy leather cased pair of Stanleys - glass lined and so old the stopper is real cork

they still work great
 
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