Cabelas comes though again....

Ed L.

Ed L.

Well-known member
Supporter
I gotta tell you I still say Cabelas is at the top a the "A" list for mail order. My wife bought me a new bow a few weeks ago for my birthday. I hadn't even set it up yet when my youngest son was over to the house and while I was showing him what is mother had bought me he started to draw the bow. He was not ready for the weight and at about 2/3 draw his fingers slipped off the string. There was enough engery in that distance to blow a cam. The next day I called the manufacturer and their reply was I needed to take it to a authorized service center. So we have a local bow shop that handles this manufacturer so I take it in. He calls me with a price for repair and I'm floored. I call customer service and explain my son's accidental release again and they say it's a dry fire, period, warranty voided.

I called Cabelas and asked if they could help me out. I told them my story and they asked if I thought it was defective and I said yes. I understand a dry fire and the results but come on there has to be a little safety measure designed into these things. You can't FEA something to the minimum and call it good. This morning I get an email from Cabelas that I have a new bow on its way! Way to go Cabelas!!!!
 
I had that kind of support once on a pair of waders...Thats why Cabela's is still the #1 place I order from....

John
 
I have always liked cabelas for many reasons, their customer service has always been top notch. Glad to hear they came through for you.

...and our right, seems as though they would build a bow to handle one or two dry fires. I have to believe it would happen in a store.
 
The best thing about cabelas is.....? You get a person when you call. None of this listening to a recording or a person that you need an interpreter for. Glad they helped you out with your problem.
 
Yes their customer service is excellent. Had a pair of boots that leaked after a year and they replaced them no problem.
 
I have always liked cabelas for many reasons, their customer service has always been top notch. Glad to hear they came through for you.

...and our right, seems as though they would build a bow to handle one or two dry fires. I have to believe it would happen in a store.
Click to expand...
Cabelas customer service great ,yes. A bow that withstands a dry fire and still be safe to use ... no.
 
Anyone wonder why Cabela's prices are so high? Because they need to have enough margin to replace all the stuff that did not have a manfacturer's defect.
 
I bought a Bradley Digital Smoker from Cabelas. The smoke generator was damaged in shipping and would not work at all. I called Cabelas and they sent me a brand new smoke generator no questions asked... they didn't even want the broken one returned. That's why I keep going back!
 
Ed, I have had 2 opportunities to use Cabelas customer service in the last 25 years and both were pretty much as you describe. One involved me ordering my first "Real" duck hunting coat. It was an unlined parka length Gortex job that was all I could afford at the time. When it arrived, it was a calf length coat with a Thinsulite lineing. I checked my bill and I was charged for the unlined coat which was about $100 dollars cheaper than the one I received. I called Cabela's and explained the mix up to them. Their response was 2 questions: "Does it fit? and "Do you like it?" my answer was yes, but it's more money than I can spend right now. Their response was "Keep it", it would cost almost as much to ship it back and ship the new one and restock the wrong one as the difference in cost. I still have that coat (a testament to their quality) even though it no longer seems to fit me. The second event involved a pair of waders that I was trying to get an answer about repairing. There response, "Send them back", No, you don't understand, the waders are 3 or 4 years old and the place that I need to repair is just plain old wear. I finally got a hold of someone who told me to try "Aquaseal", but not til I had to explain to 2 or 3 that I didn't want to send them back, I just wanted to know the best way to fix them. As for their prices, I will continue to use Cabela's when I want an item that will last and I need to know the people selling it to me will back it, after all in my opinion, a product that costs a little more, but doesn't have to be replaced every couple of years is the best buy.
 
Guys,

I love hearing stories like these. Tributes like these are the reasons good outlets are still in business. As for my experience I feel blessed that they gave me the opportunity to trade for another brand rather than a simple replacement. After doing a little research I read several complaints, recalls and notices. Obviously like anything in print you can't believe it all but you use the information available and base your decisions on your beliefs. I explained to my wife that I appreciated the gift but why I'd like to go with a different brand. I opted to trade up and go with a brand I have some history with. I received my new bow yesterday. A full day sooner than the tracking number indicated. I am a very happy camper and will continue to keep Cabelas at the top of my list!
 
cabelas is great

they have a nice credit card also for the last few months if you used your card to order you got free shipping
i think it goes threw the end of next month
and you also get 2 percent cash back at ceneex stations and cabelas what a deal.
 
I agree,with an observation. Service is great but comes at a price. I recently visited the Dundee,Mich. store had over 100.00 credit on my card walked out empty handed,prices out of control. I will shop their sale flyers however.
 
I wish I could order from them and take advantage of the various offers on shipping. The offers don't apply to shipments to Canada. They do have a Canadian site but it only lists a fraction of what the US site carries. I do enjoy visiting them in Michigan from time to time.
 
You should have had the bow repaired and given the bill to the person responsible, your son. It was operator error. When he has an auto accident should the dealer replace the vehicle because it should be able to withstand at least one or two impacts with a telephone pole.
 
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Being a happy Cabelas customer is one thing but in retrospect I probably should not have posted about the accident. There is no way to write an accurate account of what happened and anything I write is subject and hearsay. My son is not a novice to archery and was pretty embarrassed. He offered several times to pay for the damage. I told him under the circumstances I felt he was in enough pain over it and I'd handle it.

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When explaining the incident to the Cabelas customer service rep they had every opportunity to tell me I needed to contact the manufacturer but they didn't. Had they I would have followed their instructions on how to proceed. They offered a replacement, an exchange for something else or my money back. I appreciated the way they handled the situation allowing me the opportunity to purchase another product. I'm pleased with the outcome and now have a bow I have confidence in rather than having to fix a product I'd have no confidence in.
 
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