This was from the website on the warranty. You unfortunately were told the wrong info.
Returns & Defective Merchandise
If you have a return or defective merchandise that falls under warranty, please return your items to the original place of purchase.
Limited Warranty
Norcross Safety Products LLC (“Norcross”) warrants to the original end customer, that its footwear will be free from defects in materials and workmanship for a period of one year from the date of purchase by the original end customer.
Exclusions
This Limited Warranty does not cover any damage arising from normal wear and tear, failure to adequately maintain and store the footwear, unauthorized alterations, repairs or modifications not performed by Norcross, footwear used other than in the manner intended, improper or inadequate fit, use of a safety boot after such boot has sustained damage rendering unsafe for use in the environment for which it was designed, damage caused by chemical or foreign substances. Norcross does not warrant any of its footwear provides protection from snake bites or bites from other wildlife and is not liable for personal injury resulting from such bites.
This is my first pair of mucks and wear them on a regular basis. Worth every penny. I had three pairs of cabelas every pair dry rotted after a yr or 2, there warranty return was nice though. they took them back every time. I just got tired of mailing them back.