Some Friday fodder since everyone enjoyed hearing about my boot problems last time.... I thought I’d give an update to this thread…
http://duckboats.net/cgi-bin/forum/gforum.cgi?post=214677;search_string=%26quot%3Ba%20rant%20for%20your%26quot%3B;#214677
Despite my better judgment (and the DHBP brain trust's suggestion) I sent the boots back with the idea of them fixing their second mistake (putting the wrong soles on). I put a note in the box that said call me. I got a call from Bob the repair guy and he said that they were going to resole them, I said “really, resole?” and asked to have Ralph (owner, I now know) call me.
No call for a week and a half or two weeks. I called Ralph and he said yes resole, I asked if they would be good as new boots, he said yes. To me resoled boots are not new, but I must have been in a good mood. Ralph said boots would be out the door and in my hand the next week.
A couple weeks later, I called and talked to Bob (this is about 6 weeks in, I think, dates not my strong suit) and he said that the boots are not done, but they usually take 2-4 weeks for a resole (this is at 6 weeks mind you).
Couple weeks go by and I call Ralph, he said that he had the boots in hand and they would go out. At that moment I realized they had soled the boots with brown and the resole would be black and I asked him how they looked and he said fine.
OK, 2 ½ week later no boots and I called Ralph. He said that they were on his desk and a mistake. At this point I was at peace and they had finally demonstrated that I should give up. I told him I didn’t want the boots, since the reason I went with them was because I wanted a relationship with a company and I couldn’t trust them. At that point it was 11 months from order and I didn’t have boots I could wear yet and to me new boots are not resoled boots. He did just what I hope I would have done and said, that he would give me a refund and send the boots. I told him I would take a refund and didn't need him to send the boots. That was 3-4 weeks ago, I have nothing in hand – neither boots or check.
I called last week and called today.
They got the boots April 2 and it is almost July – almost 12 months from order…
At this point I would suggest not ordering boots from Russell Moccasins.
T
http://duckboats.net/cgi-bin/forum/gforum.cgi?post=214677;search_string=%26quot%3Ba%20rant%20for%20your%26quot%3B;#214677
Despite my better judgment (and the DHBP brain trust's suggestion) I sent the boots back with the idea of them fixing their second mistake (putting the wrong soles on). I put a note in the box that said call me. I got a call from Bob the repair guy and he said that they were going to resole them, I said “really, resole?” and asked to have Ralph (owner, I now know) call me.
No call for a week and a half or two weeks. I called Ralph and he said yes resole, I asked if they would be good as new boots, he said yes. To me resoled boots are not new, but I must have been in a good mood. Ralph said boots would be out the door and in my hand the next week.
A couple weeks later, I called and talked to Bob (this is about 6 weeks in, I think, dates not my strong suit) and he said that the boots are not done, but they usually take 2-4 weeks for a resole (this is at 6 weeks mind you).
Couple weeks go by and I call Ralph, he said that he had the boots in hand and they would go out. At that moment I realized they had soled the boots with brown and the resole would be black and I asked him how they looked and he said fine.
OK, 2 ½ week later no boots and I called Ralph. He said that they were on his desk and a mistake. At this point I was at peace and they had finally demonstrated that I should give up. I told him I didn’t want the boots, since the reason I went with them was because I wanted a relationship with a company and I couldn’t trust them. At that point it was 11 months from order and I didn’t have boots I could wear yet and to me new boots are not resoled boots. He did just what I hope I would have done and said, that he would give me a refund and send the boots. I told him I would take a refund and didn't need him to send the boots. That was 3-4 weeks ago, I have nothing in hand – neither boots or check.
I called last week and called today.
They got the boots April 2 and it is almost July – almost 12 months from order…
At this point I would suggest not ordering boots from Russell Moccasins.
T
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