There are always two sides to every story. The honest truth is a tried to appease Dennis at no luck. He originally told me that his boat was the best and he had an engineer in the boat and he was very impressed. He later told me that his floor was soft, so I brought the boat back and reinforce the floor with .190 guage aluminum. He approved the repair and I thought all was well. He contacted me again to complain about the floor. I told him that I would take his boat and put an aluminum hull under at no cost. He told me that he was not interested. I had not heard from him till recently. I told him that his warranty had ran out and I offered solutions in the past. He became irate and told me that he would sue me. I told him to do what he haves to do.
He then contacted me and told me that he was going to repair his floor. I inquired of the price and he told me $3,100. I thought that the price was a bit steep. I am sorry that Dennis had an issue, but I also wonder why he had the issue and 400 boat owners have never had the issue. We achieved an L over 98 deflection rating which was phenomenal in the industry. We have a lot of happy owners that we still keep in touch with. I have been in this business for close to 16 years now. I have been providing waterfowlers with boats of all sizes in both glass and aluminum with a great track record. In any business you will have some customers that you can't please, but I will always stand behind my warranty of our workmanship.
I feel much better of the quality and finish of our new aluminum boats. We have done our best to make them look like a fiberglass boats. We have more guides running our boats than any other company. We are constantly improving our design and structure. We recently changed our hull which made the boats faster and easier to turn. We are currently building a Ocean 21 which will be presented to U.S.C.G. for their testing, so we must be doing something right despite my fan clubs beliefs.
We changed our name to Duck Water for one reason and only one reason. I think it is easy to figure out why we dropped the Wrangler name.
I guess that I will address some of my glee club members comments
Jeremy, You started out with a Duck Wrangler 17 and moved to a Bankes boat. I don't care if you beat that drum, but your lies about guys you know had trouble is wrong. I talk with those guys all the time and they all have expressed that they would like to move up in size. Brian had a transom issue, which we have since changed the design. He had it repaired and I sent him a check.
Dewayne (Lowell) Knight, You know that you take every opportunity to bash me. You posted this on your own site and those guys ripped you apart. I personally found it to be humorous. You think that you know so much about my business. I would suggest that you focus on finding a job that you can keep without getting fired. The real truth that you take stabs at me is because I didn't bow down to you and advertise on your site. The other reason is that I donated a boat to Waterfowl Boot Camp right after you was kicked off the committee. The best was the Rance slide.
Eric P. Man, I was with you in the beginning and I am not sure what happen to our friendship. I remember having great phone conversations and then when the Oaks thing went down it was all finished. You are quick to cast judgment against me, which is fine. If you would like for me to flip you some money for a sponsorship, just send me your address.
Now, I need to move on and get 16 more boats finished before the end of the year, so I can start on the backlog for next year already. We are a strong company and we will be around even after I am dead. I have a 17 year old son that will be taking Business Management, so he will be ready to take over the ship in the near future. You can expect to see some changes in our manufacturing process in the near future.
Best of Gunning,
Steve Hoover
Pres. of Duck Water Boats, Inc.