I ordered a Copperhead Mud Motor back in January. I understand the issues with parts, etc. related to COVID. I've been very patient. Last contact that I was able to make was in August when told that they expected to have things in 3 weeks. I waited until October and have now not been able to get any response back from the company. The phone message just says call back or email, unable to leave a message. I have sent multiple emails over the past 4-6 weeks without any reply. They have my deposit and I just want some communication. Wondering if anyone else finds themselves in a similar situation. I would think if they were totally shut down they would disconnect their phone and website, unless they are planning on opening up at some point. Not very good customer service.
Mud motor
- Thread starter rfberan
- Start date
Sorry to hear about your trouble, but I see stories like this getting more common for a while. You might try calling one of their dealers and ask about buying one to see what they say, might give you some insight in to what is going on with the company. Many small companies don't have the staff to handle customer service in a time like this, and are also at the same place with their suppliers as you are with them. They can't get answers from their suppliers, get promised product that never shows up, can't get finished goods out the door. When was the last time you saw big car dealers with nothing on the lot? It's the same everywhere for manufactured goods, and it isn't changing anytime soon, and the costs are going through the roof. I hope you get your motor.
You have been WAAAAY too patient. That is RIDICULOUS. Time to contact the BBB and if it were me I'd have a lawyer send them a letter stating make good or you are taking legal action.
Eric
Eric
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They have a FB page. I'd post your issues there and see if that gets their attention. Public display of your grievance with them is certainly fair since they have stopped responding to your emails and phone messages. If they delete it and don't get a hold you to fix the situation all the more reason to Lawyer up.
Eric
Eric
clinton andrus
Active member
You do realize their facilities was almost wiped off the map by a hurricane right?
Plus they just got back going less then 2 weeks ago and are working all hands on deck to catch up. Plus fix a issue in the lower unit that is if no faultvif theirvown because they were installed with the wrong parts at the factory before they received them for install in their units.
So I know it's frustrating but your just going too have to have patience and keep trying them.
Plus they just got back going less then 2 weeks ago and are working all hands on deck to catch up. Plus fix a issue in the lower unit that is if no faultvif theirvown because they were installed with the wrong parts at the factory before they received them for install in their units.
So I know it's frustrating but your just going too have to have patience and keep trying them.
clinton andrus said:
Nope. Didn't know that.
Clinton, thank you for the information. It was for this reason I made my post hoping someone would have some knowledge of the company. However, the poor communication hasn't been just since the hurricane but throughout the entire process beginning back in the spring. I have not ever had one email answered and you can't leave a voicemail message. I've accepted that and will wait for the motor, but I would appreciate being updated. I had to shut down my business for 2 months last year so I am empathetic to problems encountered. But in Ohio I had no way of knowing the hurricane issue and maybe a voicemail or website message would be helpful, since those are both functioning?
But thank you for your information I sincerely appreciate it.
But thank you for your information I sincerely appreciate it.
Just an observation, not specific to Cooperhead, but in this case they are a text book example of companies with poor customer communication.
Example; Their latest post on their facebook page, April 27th of 2020 They have no new news or information to share for 18 months? Like wise their web site has not been updated in months.
Yes, I can understand being over whelmed by life's circumstances and most customers are very understanding as long as they are kept informed. Answering dozens of phones calls, texts and emails may in deed, not be possible. Yet a simple update on their web site and facebook page would go a long ways towards communicating their circumstances.
On the other end of the spectrum, I recently received a faulty headlamp from a well know company. It was immediately replaced, yet the replacement suffered from the same malfunction. It too was returned. All during this process, I was in direct communication with a company rep and every thing was handled professionally. Will I continue to be a customer? Almost certainly.
Had it been handled as Cooperhead has handled the case with rfberan, I would have reservations about continuing a relationship. Again, just my observations.
Example; Their latest post on their facebook page, April 27th of 2020 They have no new news or information to share for 18 months? Like wise their web site has not been updated in months.
Yes, I can understand being over whelmed by life's circumstances and most customers are very understanding as long as they are kept informed. Answering dozens of phones calls, texts and emails may in deed, not be possible. Yet a simple update on their web site and facebook page would go a long ways towards communicating their circumstances.
On the other end of the spectrum, I recently received a faulty headlamp from a well know company. It was immediately replaced, yet the replacement suffered from the same malfunction. It too was returned. All during this process, I was in direct communication with a company rep and every thing was handled professionally. Will I continue to be a customer? Almost certainly.
Had it been handled as Cooperhead has handled the case with rfberan, I would have reservations about continuing a relationship. Again, just my observations.
clinton andrus
Active member
That's the thing, they have no one to answer calls at the moment.
Even miss betsy is in the shop with hands on trying to get them cut back up.
I was serious when I said they are running all hands on deck right now.
I payed for my custom copperhead already and know that i will be lucky if i see it before next duck season. They are that far behind at the moment.
Even miss betsy is in the shop with hands on trying to get them cut back up.
I was serious when I said they are running all hands on deck right now.
I payed for my custom copperhead already and know that i will be lucky if i see it before next duck season. They are that far behind at the moment.
Paul Taylor
Active member
Man I hate to hear that. Betsy seems like a real sweet lady. They build one heck of a motor too.
I have buddies in S. Louisiana that have new boats built since last April still waiting on outboards to power them. I don't know how a boat builder can stomach the carrying cost for materials and labor to with only partial deposits in the bank.
I have buddies in S. Louisiana that have new boats built since last April still waiting on outboards to power them. I don't know how a boat builder can stomach the carrying cost for materials and labor to with only partial deposits in the bank.
I know hurricane damages were great but I'm calling BULLSHIT on their complete lack of direct response or updating their FB page and website to the status of orders placed. They have the man's money and have had it for almost a year. He has made NUMEROUS attempts to contact them and has been EXTREMELY patient. Hard times or not all he needs is a freaking two minute call, email, text, etc. to let him know the status of his order. He has every right to wait for his motor or to get his deposit back and buy from a company that can have his motor for the season. If you want to PISS me off ignore my repeated attempts to contact you regarding an order for which you have my money. They had time before the hurricane, and enough time since the hurricane has gone by to respond to a paying customer. He's not demanding his motor, he just want an update!
Eric Patterson
Eric Patterson