Would you help out?

Brad Bortner

Brad Bortner

Well-known member
Hey folks

I was wondering if any of you would be willing to help out on a study I am doing.


Your state fish and wildlife agency is sponsoring online discussions with hunters to improve customer service with their licensing process. We would also like your opinions and experiences on several topics related to licensing. These online conversations last approximately 90 minutes and are informal discussions with other hunters.

Participation is limited. Those who are selected will receive a 125-dollar gift card as a token of appreciation for their time. If you would like to participate, please follow the link to verify your availability. DJ Case & Associates, an independent research firm holding the discussions, will be in touch with you shortly, if you are selected.

https://djcase.qualtrics.com/jfe/form/SV_9FXE19UM0Z4prkG

If you have any questions concerning this survey, please contact Hiro via email at hiro@djcase.com or phone at 574-360-2830.

Thank you,

Brad
 
Good morning, Brad~


Done. Good questionnaire - nice design, easier to use than many.


As I think I've mentioned previously, your project is important. Every year since New York went to computerized licensing, I have used the process - even though it would be simpler to purchase my documents either at the office - or now my local, rural Town Clerk. I do so out of professional curiosity (having been upper-level mgt in DEC) - a desire to know what the average license buyer encounters. It has been "instructive" each year. DEC has contracted with a couple of different vendors over time for licensing - and probably for HIP as well. Let's hope your work leads to the many improvements needed to bring our system(s) up to at least average.


All the best,


SJS
 
Thanks all, for some reason I haven't been able to reply from my phone. Please feel free to pass this invitation along to any of your NON-migratory bird hunting friends.

Steve, I am hopeful that this will start improving the process and ultimately make better connection between hunters and the agencies. But there are lots of issues to deal with and each has unique solutions.
 
Done. I've been buying my Maine hunting and fishing licenses online for many years and they now have the kinks worked out and a system that works pretty well. (Or perhaps they now have us all well-trained in how to use the system, which amounts to the same thing.
LOL!)

I've also bought online fishing licenses in NH, Idaho, Wyoming and Montana pretty seamlessly.

OTOH, I am just back from a week of vacation in Florida that included a bit of fishing, and the Florida online license purchase was awful. It was, as most of these seem to be, run through a third-party vendor. That site was linked from the state's website, but the link did not work. I twice got timed out of the system while trying to flip back and forth between the state site and the license vendor site trying to figure out what combination of saltwater licenses I needed for what we intended to do--reef fishing, a little off-shore trolling, and inshore fishing for snook and tarpon.

The third-party vendor kept wanting to sell me pre-packaged combinations that either included things I knew I did not need (lobster diving, spear fishing), or did not include things I did need like a snook permit or a reef fishing registation.

I have no idea how the hunting side of the shop works in Florida, and part of their problem is that Florida's fishing licensing is a lot more complicated than fresh or saltwater fishing in many other states due to the diversity of their resources, but count that as an example to avoid.
 
Jeff Reardon said:
I have no idea how the hunting side of the shop works in Florida, and part of their problem is that Florida's fishing licensing is a lot more complicated than fresh or saltwater fishing in many other states due to the diversity of their resources, but count that as an example to avoid.
Click to expand...

It is almost just as painful with all quota permitting going through the online service.

It has improved over the years, but still a few glitches when it comes duck quota permitting.

Website is in it for the money and the questions to donate/purchase hard copy is included with free hunt quota permitting process as well.
 
T Salvig said:
Jeff Reardon said:
I have no idea how the hunting side of the shop works in Florida, and part of their problem is that Florida's fishing licensing is a lot more complicated than fresh or saltwater fishing in many other states due to the diversity of their resources, but count that as an example to avoid.
Click to expand...

It is almost just as painful with all quota permitting going through the online service.

It has improved over the years, but still a few glitches when it comes duck quota permitting.

Website is in it for the money and the questions to donate/purchase hard copy is included with free hunt quota permitting process as well.
Click to expand...

Bringing this back to the top.


Notifications are going out. I know some of you were selected to participate. I look forward to getting your input. We are still short some non-migratory bird hunters in the Atlantic and Mississippi Flyways. If you have some friends or family that hunt things other than migratory birds please ask them to sign up via the link above.

Thanks again everyone.
 
Brad Bortner said:
Bringing this back to the top.


Notifications are going out. I know some of you were selected to participate. I look forward to getting your input. We are still short some non-migratory bird hunters in the Atlantic and Mississippi Flyways. If you have some friends or family that hunt things other than migratory birds please ask them to sign up via the link above.

Thanks again everyone.
Click to expand...

My brother was selected but it seems that I was not unfortunately.
 
How disappointing. I dialed in right at 6:00 but was told I needed to use Zoom, in spite of the email invitation clearly stating we could call in with the provided passcode. I've never used Zoom in my life. It's on the banned list at work. We always use Teams. Anyway, my computer wouldn't launch Zoom and said the app needed updating. That process failed multiple attempts. I finally got it installed after the meeting was well underway. I logged in the meeting but the Zoom software was so foreign to me I couldn't get rid of all sub-windows blocking the meeting content and I didn't know what I was doing. I decided to kill the app and am headed to the shop, a bit frustrated....

Eric
 
Eric, I am sorry about the misunderstanding. The company running the sessions thought it was clear that it was a zoom meeting in lieu of a face to face focus group so they could show have you look at some messages and get your input.

I have to chuckle at your preference for Teams over Zoom. In my experience, Zoom is much preferred than Teams. Teams tends to be used more by agencies because of the government contracts they have with Microsoft.

I appreciate all who volunteered to participate and those who were selected. You all provided a lot of really great thoughts and input.
 
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Brad

Thanks for your PM and post here. All the emails to me stated "Join Zoom Meeting" and "Join by Telephone." Where I work it is common to simply call into a meeting that also has a video component. In fact most are like this. But no worries, I'm sure the meeting objectives were met and mission accomplished. BTW, I think you are correct government folks are more familiar with Teams for the very reason you stated. I asked Thomas about it and he uses both at work, but used Zoom quite a bit in college, especially during Covid. Probably most young folks are Zoom users.

Eric
 
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