i would like to thank you for posting this information. i was about to order a duck water boat but this really gives me cause for concern. i don't mind spending the money on an expensive boat if you get value. i am a firm believer that how someone approaches their work(no matter how small a job or seemingly insignificant of a task) and their effort in producing quality, does not change with materials, company names, etc. either you do a quality job or you don't, and that is shown in every detail of the job, regardless of what that job may be.
customer service would be another major concern when spending that amount of money. if the maker/company does not stand behind their products, then i have to ask, why give them my business? the fact that you have been turned away by this company, makes me wonder why i would experience anything different if i was a customer.
i sure would like to hear the duck water company's perspective on this issue, but regardless, i am glad to have heard your experience with them.